Jennifer Childress
770-776-2239
jchildress@jacada.com
Press Release
Jacada Awarded Customer Interaction Solutions Magazine's 2006 Product of the Year Award
Jacada WorkSpace Honored for Outstanding Innovation
ATLANTA - January 16, 2007 - Jacada Ltd.(Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that Jacada WorkSpace has been awarded a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine (www.cismag.com). Customer Interaction Solutions has been a leading publication covering CRM, call centers and teleservices since 1982.
Jacada WorkSpace is a unified service desktop solution that simplifies and automates customer service processes by bridging disconnected systems into a single, "intelligent" workspace, creating greater operational efficiency and increasing agent and customer satisfaction. Jacada WorkSpace eliminates the inefficiency of toggling between applications and automates many of the manually intensive processes associated with disconnected systems. Using Jacada WorkSpace, agents can shorten calls, improve customer interactions, be trained more rapidly, take better advantage of up-sell opportunities, and provide a consistent experience to customers.
"Customer Interaction Solutions is proud to bestow Jacada with a 2006 Product of the Year Award. Each year, Customer Interaction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Jacada has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."
The Product of the Year Award winners for 2006 will be featured in the January and February 2007 issues of Customer Interaction Solutions magazine.
For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company's financing plans; (ii) trends affecting the Company's financial condition or results of operations; and (iii) the Company's growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission.
