Jennifer Childress
770-776-2239
jchildress@jacada.com
Press Release
Datapoint Signs Distributor Agreement with Jacada
Will Provide Unified Customer Service Desktop Solutions for the UK Market
LONDON - October 3, 2006 - Jacada Ltd.(Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, has announced that it has signed a distributor agreement with Datapoint Customer Solutions Ltd, the leading UK expert in call center operations. Under the agreement, Datapoint Customer Solutions Ltd will sell, service and support Jacada WorkSpace and Jacada Fusion customer service solutions to the contact center market in the UK.
"We chose Jacada because of their 14 year track record in simplifying complex customer service processes," says Vim Vithaldas, CEO for Datapoint Customer Solutions Ltd. "The value of a unified desktop as a rapid way to optimize current infrastructure or as an agent friendly interface for next generation multi-channel infrastructures is tangible, resulting in reduced call lengths and wrap up time, shorter agent training times, reduced data entry issues, and greater focus on consistent customer experiences. Jacada is already being deployed in UK call centers delivering against the business case ROI in all cases. They are the only credible supplier of non-invasive integration solutions in the call center market."
"Jacada is extremely excited to partner with such a dominant UK expert in call centers as Datapoint Customer Solutions," said Ofer Yourvexel, managing director for Jacada EMEA and APAC regions. "This alliance is further proof as to the value and importance of desktop optimization solutions like Jacada. By partnering with Datapoint Customer Solutions, we are now in an excellent position to continue providing these solutions to the UK contact center market which is considered to be one of the largest markets worldwide."
About Datapoint
Datapoint implements call center infrastructure and applications that are operationally, commercially and technically integrated into its customers' businesses. An established European company headquartered in the UK, Datapoint has over 20 years of expertise in the call center market. During this time it has pioneered several industry innovations, including the first telephone bank for First Direct, and has installed and maintained over 66,000 seats in over 200 call centers.
For more information please visit the company website: http://www.datapoint.com
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company’s financing plans; (ii) trends affecting the Company’s financial condition or results of operations; and (iii) the Company’s growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission.
