Jennifer Childress
770-776-2239
jchildress@jacada.com
Press Release
Jacada WorkSpace Recognized in Magic Quadrant for CRM Customer Service Contact Center Solutions
ATLANTA - April 27, 2006 - Jacada Ltd. (Nasdaq: JCDA), a leading software provider of contact center productivity solutions, today announced it has been positioned by Gartner, Inc. in its 'CRM Customer Service Contact Center, 2006 Magic Quadrant'1 report.
"We are extremely pleased to see this level of market acceptance and recognition, especially given that Jacada WorkSpace only recently became generally available," states David Holmes, executive vice president for Jacada. "We feel this is indeed confirmation that the unified agent desktop is an important solution for contact center operations that want to get more out of their existing contact center and CRM investments, while improving agent efficiency and customer satisfaction."
Being positioned in the Gartner Magic Quadrant is only the latest recognition of Jacada WorkSpace by an industry heavyweight. CMP Media's Call Center Magazine recently named Jacada WorkSpace "Product of the Year" for 2006.
"The contact center agent today is faced with a multitude of systems and processes they are required to learn, navigate and manage, including CRM, billing and order management systems," said Keith Dawson, Editorial Director for Call Center Magazine. "This complexity is one of the key bottlenecks to improving the customer experience and driving costs out of call center operations. Jacada WorkSpace is addressing this problem by delivering a standardized, unified desktop experience for the agent that simplifies access to the underlying back office applications and seamlessly integrates the wide variety of call center tools they use."
Jacada WorkSpace represents the next generation of the contact center desktop, a single agent console that unifies customer interaction tools with a single access point to all the mission-critical applications required by the agent to effectively complete a customer interaction. Jacada WorkSpace delivers a wealth of capabilities that enable companies to freely implement optimal contact center processes and maximize agent productivity.
About the Magic Quadrant
The Magic Quadrant is copyrighted March 1, 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
(1)"Magic Quadrant for CRM Customer Service Contact Center, 2006", by Michael Maoz, March 1, 2006.
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company's financing plans; (ii) trends affecting the Company's financial condition or results of operations; and (iii) the Company's growth strategy and operating strategy (including the development of its products and services). The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company's Form 20-F and other Statements filed with the Securities and Exchange Commission.
