Jacada and Siebel Contact Center Integration Solutions
The Customer Service Desktop and Siebel Contact Center Integration
A Jacada Siebel contact center integration solution delivers a dynamic, "intelligent" and consistent customer service desktop. Many contact centers find that their customer service representatives (CSRs) are hampered by systems that are complex and hard to use. But by unifying the customer service relationship components with the Jacada Siebel contact center integration solution, and providing easy access to customer data directly to the CSR, your Siebel investment will see the greatest return.
A Jacada Siebel contact center integration solution helps to unify multiple applications into one desktop presentation, further improving efficiency and accuracy, eliminating redundant data entry, streamlining business processes and reducing maintenance costs.
Jacada solutions connect the CSR's desktop using Siebel integration techniques, leading to a dramatic improvement in productivity. Our unified desktop approach means enhanced customer interaction and call quality, reduced call time, a significant reduction in data entry errors and reduced training time. When using Jacada, there is no modification required to any of your existing systems to complete your Siebel contact center integration project.
Jacada WorkSpace Can Be Your Siebel Contact Center Integration Solution
Jacada® WorkSpace is a unified service desktop solution providing a single, "intelligent" point of access to all the mission-critical applications and contact center tools required to effectively complete a customer interaction. Your complete Jacada Siebel contact center integration project includes a proven solution that unifies the multitude of disparate systems and resources needed to effectively perform all job functions.
