Intelligent Workspace Solutions
For the contact center, an intelligent workspace implementation is a strategic solution that enables operational cost savings and increased productivity. In today's customer service organization, customer service representatives (CSRs) are tasked with diverse call types including service inquiries, sales and basic account management. Often, these multiple systems and applications are not integrated. An intelligent workspace solution can put an end to these complexities.
Implementing an intelligent workspace solution brings together all the desktop applications on a common, unified CSR desktop. Because of this more intuitive, user-friendly desktop, CSRs can work more efficiently and effectively. The end result is of the intelligent workspace solution is an overall improvement to the customer experience and customer satisfaction.
Top global customer service organizations from a variety of industries have seen major improvements in their performance metrics through an intelligent workspace solution.
The Intelligent Workspace from Jacada
Jacada intelligent workspace solutions expand service levels and up-sell opportunities while decreasing call handle times and training costs. From within a unified view of all pertinent and relevant customer data, this intelligent workspace provides the CSR with all the pieces of information from legacy systems needed by the CSR to service the customer.
With an intelligent workspace solution, customer satisfaction can be increased and operational savings held in check through a streamlined customer inquiry process. The Jacada intelligent workspace solution also uses role-based desktop controls to facilitate the universal agent model, enabling CSRs can take multiple call types at any time, from wherever they happen to be located.
